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Why am I prohibited from shipping some models to certain states?
Some State governments have enforced new, stricter lead legislation specific only to their state for plumbing products, including faucets. To comply with these regulations Delta Faucet Company cannot ship non-compliant product to these states. By setting up the system to prevent you from ordering non-compliant product, you have the opportunity to adjust the order without delaying shipping.
When will I see my pricing?
The Delta Faucet Access Point™ website shows List Price throughout the site until you start the checkout process. This allows you the option to sit with your customer while you build the order without revealing your pricing to them. When you click ‘Checkout’ on the Current Cart page, your pricing will be automatically calculated and displayed on the Price and Shipping Options page.
How do I search my orders?
Click Order Status in the links provided in the upper right hand area of your screen. Then use the available search criterion to find your order. Please note the following:
• Orders may be viewed for 180 days after shipment of the last line item.
• Order Histories can be sorted by clicking on the column heading or the sort icon
• Additional Orders can be viewed by clicking on the links below the Order History table: [Prev] 1, 2, 3 [Next]
• Order Status information can only be retrieved for one Ship To Account at a time. If you need to view orders for another Ship To Account, use the Change Account button located on the Order Status Search page.
How do I add more than 10 items in Rapid Entry?
Items can be added to your order in groups of ten. If you wish to add more than ten items, enter the first ten and click ‘Add to Cart’. Those ten items will be validated and added to your cart. The screen will be cleared so that you may enter up to another ten items.
How do I add more than 5 items in Priority Access?
Items can be added to your Priority Access orders in groups of five. If you wish to add more than five items, enter the first five and click ‘Add to Priority Access Cart’. Those five items will be validated and added to your cart. The screen will be cleared so that you may enter up to another five items.
How do I remove an item from my cart?
On the Current Cart page, click ‘x Remove’ or update the quantity to ‘0’.
How do I empty my Cart?
On the Current Cart page, click ‘Empty Cart’.
Where is my Order Number?
Order Numbers are not generated until you click ‘Order’ on the Order Summary page. The Order Confirmation page will have a ‘Delta Reference Number’ specified in the upper left hand portion of the page. This is your Order Number.
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