FAQ


 

Site Access
Feature/Function
Order Information
Feedback
Getting Help
Technical Support
 

Site Access
What features does the Delta Faucet Access Point™ website offer?
Who can use the Delta Faucet Access Point™ website?
How can I obtain my Delta Faucet Access Point™ website login account?
 

What features does the Delta Faucet Access Point™ website offer?

   •  Create Order Templates
   •  Save carts for future completion
   •  Create Orders
   •  Search Orders and view order details
   •  Search the Product Catalog
   •  View your agency contact and Delta Faucet account
   •  Submit feedback
   •  Priority Access™ orders
 

Who can use the Delta Faucet Access Point™ website?
Any wholesale customer, including showrooms, who has a user account with Delta Faucet Company can use the Delta Faucet Access Point™ website, once the agency has set the appropriate approval configurations.
 

How can I obtain my Delta Faucet Access Point™ website login account?
In order to access the Delta Faucet Access Point™ website, you must first request a user account. Visit www.deltafaucet.com/professionals, click ‘Sign up for a free account’ under the Professional Sign In box in the lower left hand corner of the page. You will be walked through the process of establishing a user account. Based on the information you provide, your request will be routed appropriately for review and approval by your agency. You will receive an e-mail notification when your user account is ready for use.
 

Feature/Function

   What is Rapid Entry?
   What is a Saved Cart?
   How do I access a Saved Cart?
   How do I delete a Saved Cart?
   How do I copy an existing Saved Cart?
   Can I create a Saved Cart for Priority Access?
   How do I start a New Cart?
   How do I start a New Priority Access Cart?
   How do I change my Ship To Account?
   What is an Order Template?
   How do I create an Order Template?
   How do I create an order from an Order Template?
   How do I delete an Order Template?
   Can I create an Order Template for Priority Access?
 

What is Rapid Entry?
Rapid Entry is an order-entry screen that allows customers who know the item numbers for the desired products to quickly and easily create a shopping cart without navigating the catalog. You may enter up to 999 lines for each order.
 

What is a Saved Cart?
The Delta Faucet Access Point™ website gives you the ability to create and save multiple carts for up to 30 days from the date last updated. Note that the last cart you used without completing the order is automatically loaded as your current cart when you enter the Delta Faucet Access Point™ website.
 

How do I access a Saved Cart?
To retrieve a cart, click Saved Carts in the links provided in the upper right hand area of your screen. Click the radio button for the cart you’d like to retrieve, and ‘Set as Current Cart’. Note that the last cart you used without completing the order is automatically loaded as your current cart when you enter the Delta Faucet Access Point™ website.
 

How do I delete a Saved Cart?
Click Saved Carts in the links provided in the upper right hand area of your screen. Click the radio button for the cart you’d like to delete and click ‘Delete’. Your cart will be permanently removed.
 

How do I copy an existing Saved Cart?
Click Saved Carts in the links provided in the upper right hand area of your screen. Click the radio button for the cart you’d like to copy and click ‘Copy’.
 

Can I create a Saved Cart for Priority Access™?
Due to the urgent nature of Priority Access ordering, Saved Cart functionality is not available.
 

How do I start a New Cart?
You can start a new shopping cart for a regular sales order anytime by clicking Start New Cart in the links provided in the upper right hand area of your screen.
 

How do I start a New Priority Access Cart?
You can start a new shopping cart for a Priority Access order anytime by clicking Priority Access in the links provided in the upper right hand area of your screen.
 

How do I change my Ship To Account?
You have been granted Delta Faucet Access Point™ website privileges based on information set up by your assigned agency. To change the current Ship To Account, click ‘Change’ in the banner bar of any page on the Delta Faucet Access Point™ website. If you have Bill To or Parent Account level access, you may change your current Ship To Account to any valid Delta Faucet Company account that is associated to that Bill To or Parent Account. If you have Ship To Account level access, you will not be able to change the Delta Faucet Company account.
 

What is an Order Template?
An Order Template is a list of frequently ordered items that you have compiled and can save. Creating templates can help you save time entering orders in the future. You can access your Order Templates from the links provided in the upper right hand area of your screen.
 

How do I create an Order Template?
There are several ways to add items to an Order Template:
There are several ways to add items to an Order Template:
 • While viewing the Product Detail page:

  • Click ‘Add to New Order Template’ if you want to create a new template.
  • Click ‘Add to Existing Order Template’ if you want to add the item to an existing template.

 • While on the Current Cart page:

  • Click ‘Copy to New Order Template’ if you want to create a new template.
  • Click ‘Copy to Existing Order Template’ if you want to add the item to an existing template.

 • Click Order Templates from the links provided in the upper right hand area of your screen. You will be taken to the Order Templates page where there is a button to ‘Add New’. Input a name for your order template and click ‘Create’. This action will take you to the Edit Order Template page where you may enter the Item and Quantity to place on the order template. Click ‘Add’ after entering each Item and Quantity. Click ‘Save’ to save the contents of your order template.
 

How do I create an order from an Order Template
Access your Order Templates from the links provided in the upper right hand area of your screen. Click on ‘Details’ to view the items currently on the Order Template. Choose ‘Add to Current Cart’ or ‘Add to New Cart’ to place an order for the listed items.
 

How do I delete an Order Template?
Access your Order Templates from the links provided in the upper right hand area of your screen. Click ‘x Remove’ to delete an Order Template. Your Order Template will be permanently removed.
 

Can I create an Order Template for Priority Access?
Due to the urgent and unpredictable nature of Priority Access ordering, Order Template functionality is not available.
 

Order Information

   Why does the Delta Faucet Access Point™ website force me to order some items in multiples?
   I don’t see an order button for the product I want. Why not?
   Why does the item I want say “Limited Quantity Available”?
   Why am I prohibited from shipping some models to certain states?
   When will I see my pricing?
   How do I search my orders?
   How do I add more than 10 items in Rapid Entry?
   How do I add more than 5 items in Priority Access?
   How do I remove an item from my cart?
   How do I empty my cart?
   Where is my Order Number?
   What does Order Status mean?
   What does Line Status mean?
   What does Due Date mean?
   What does Estimated Ship Date mean for regular sales orders?
   What does Estimated Ship Date mean for Priority Access sales orders?
   What does Actual Ship Date mean?
   Where can I find my Tracking Number?
   How can I receive an Order Acknowledgment via e-mail?
   How can I receive a Shipment Notice via e-mail?
 

Why does the Delta Faucet Access Point™ website force me to order some items in multiples?
Some items require you to order in case quantity due to packaging restrictions. Delta Faucet Company has configured the Delta Faucet Access Point™ website to enforce quantity requirements. This will ensure that your order does not go on hold and delay order shipment as a result of a broken case rule.
 

I don’t see an order button for the product I want. Why not?
There are several reasons an item may not be available to order:
   •  The product is obsolete and unavailable for purchase.
   •  The product is new and has a future order date. These products will be available for order on the date shown.
   •  If you are creating a Priority Access shopping cart, the product is not available through that program.
 

Why does the item I want say “Limited Quantity Available”?
Delta Faucet Company has scheduled this item for obsolescence. While there is still product available, Delta Faucet Company will not be purchasing or manufacturing more of this product. You may order this item as long as the quantity requested does not exceed the inventory available. You will be advised of any issues during the checkout process.
 

Why am I prohibited from shipping some models to certain states?
Some State governments have enforced new, stricter lead legislation specific only to their state for plumbing products, including faucets. To comply with these regulations Delta Faucet Company cannot ship non-compliant product to these states. By setting up the system to prevent you from ordering non-compliant product, you have the opportunity to adjust the order without delaying shipping.
 

When will I see my pricing?
The Delta Faucet Access Point™ website shows List Price throughout the site until you start the checkout process. This allows you the option to sit with your customer while you build the order without revealing your pricing to them. When you click ‘Checkout’ on the Current Cart page, your pricing will be automatically calculated and displayed on the Price and Shipping Options page.
 

How do I search my orders?
Click Order Status in the links provided in the upper right hand area of your screen. Then use the available search criterion to find your order. Please note the following:
   •  Orders may be viewed for 180 days after shipment of the last line item.
   •  Order Histories can be sorted by clicking on the column heading or the sort icon
   •  Additional Orders can be viewed by clicking on the links below the Order History table: [Prev] 1, 2, 3 [Next]
   •  Order Status information can only be retrieved for one Ship To Account at a time. If you need to view orders for another Ship To Account, use the Change Account button located on the Order Status Search page.
 

How do I add more than 10 items in Rapid Entry?
Items can be added to your order in groups of ten. If you wish to add more than ten items, enter the first ten and click ‘Add to Cart’. Those ten items will be validated and added to your cart. The screen will be cleared so that you may enter up to another ten items.
 

How do I add more than 5 items in Priority Access?
Items can be added to your Priority Access orders in groups of five. If you wish to add more than five items, enter the first five and click ‘Add to Priority Access Cart’. Those five items will be validated and added to your cart. The screen will be cleared so that you may enter up to another five items.
 

How do I remove an item from my cart?
On the Current Cart page, click ‘x Remove’ or update the quantity to ‘0’.
 

How do I empty my Cart?
On the Current Cart page, click ‘Empty Cart’.
 

Where is my Order Number?
Order Numbers are not generated until you click ‘Order’ on the Order Summary page. The Order Confirmation page will have a ‘Delta Reference Number’ specified in the upper left hand portion of the page. This is your Order Number.
 

What does Order Status mean?
   •  Pending –This order has been flagged for review by Delta Faucet Company Customer Service. Orders are typically released within one business day. You will be contacted if there is any issue.
   •  Open– This order is waiting for product allocation.
   •  Processing –This order has been sent to the warehouse for shipping.
   •  Partial – One or more lines on this order have shipped.
   •  Shipped – All lines on the order have shipped.
   •  Cancelled – All lines on the order have been cancelled.
 

What does Line Status mean?
   •  Pending – This line item has been flagged for review by Delta Faucet Company Customer Service. Orders are typically released within one business day. You will be contacted if there is any issue.
   •  Open – This line item is waiting for product allocation.
   •  Processing – This line item has been sent to the warehouse for shipping.
   •  Shipped – This line item has shipped. Click the Line # to view more information such as the Carrier and Tracking Number.
   •  Cancelled – This line item has been cancelled from the order.
 

What does Due Date mean?
Due Date is the greater of one of several things:
   •  The Future Request Date you entered
   •  Order Date + Standard Lead Time
   •  Date the item will be available for shipment if the product is new
   •  Estimated Ship Date for Priority Access orders
 

What does Estimated Ship Date mean for regular sales orders?
Because Delta Faucet Company is a build to order company, our planning system looks at all current data once a day and calculates the best estimate of when your item will be available to ship. If you just entered your order today, this value equates to the Due Date. Check your order again tomorrow after 6:00 AM Eastern Time for updated information.
 

What does Estimated Ship Date mean for Priority Access sales orders?
For Priority Access, orders received prior to 3:00 PM Eastern time on a business day, the Estimated Ship Date will be the current date. For Priority Access orders received after 3:00 PM Eastern time or on a non-business day, the Estimated Ship Date will be the next business day. Note, that in order for Delta Faucet Company to meet this obligation, your customer account must be in good standing.
 

What does Actual Ship Date mean?
Actual Ship Date is the date the product left Delta Faucet Company on a shipment to your location. The Shipping Option you selected is applicable at this point. For example, if you selected Second Day Service, expect your package to arrive on the 2nd business day after the Actual Ship Date.
 

Where can I find my Tracking Number?
Click Order Status at the top of any page. Then use the available search criterion to find your order. Click the ‘PO Number’ to drill down to the detailed information about the order. Click the ‘Line #’ to view the Carrier and Tracking Number for item listed on the order line.
 

How can I receive an Order Acknowledgment via e-mail?
Delta Faucet Company will gladly send you e-mail Order Acknowledgments. In order to take advantage of this service, please contact your agency and ask them to set you up. It takes just a few minutes of your time. Once you are configured, you will begin receiving acknowledgments for your orders. Click Contact Us in the lower right hand area of your screen to view the contact information for your agency.
 

How can I receive a Shipment Notice via e-mail?
Delta Faucet Company will gladly send you e-mail Shipment Notices. In order to take advantage of this service, please contact your agency and ask them to set you up. It takes just a few minutes of your time and once you are configured, you will begin receiving shipment notices for your orders. Click Contact Us in the lower right hand area of your screen to view the contact information for your agency.

Feedback

   How do I submit feedback?
 

How do I submit feedback?
We welcome your comments and suggestions. Please use the Contact Us page to tell us what you think about the Delta Faucet Access Point™ website.
 

Getting Help


   Who is my assigned agency?
   How can I get more help?
 

Who is my assigned agency?
Click Contact Us in the lower right hand area of your screen to view the contact information for your agency.
 

How can I get more help?
Your agency is the first line of support for assistance with orders. Click Contact Us in the lower right hand area of your screen to view the contact information for your agency. You may also contact Delta Faucet Company by filling in the requested information on the Contact Us page, calling us at 1-877-406-0439 or by e-mailing us directly at AccessPoint.Help@deltafaucet.com.


 

Technical Support


   Which internet browsers are supported?
   My session logged out unexpectedly. What happened?
 

Which internet browsers are supported?
Delta Faucet Company Information Services supports the following internet browsers for the Delta Faucet Access Point™ website:
   •  Internet Explorer 6.0 and above
   •  Mozilla Firefox 3.0 and above
 

My session logged out unexpectedly. What happened?
To protect the security of your data, the Delta Faucet Access Point™ website will log you out of the system automatically after 30 minutes of inactivity. You will need to return to the Login Page and enter your user id and password to access the site. We have saved your current shopping cart and you will be able to resume shopping.