FAQ

Some items require you to order in case quantity due to packaging restrictions. Delta Faucet Company has configured the Delta Faucet Access Point™ website to enforce quantity requirements. This will ensure that your order does not go on hold and delay order shipment as a result of a broken case rule.
 

There are several reasons an item may not be available to order:
   •  The product is obsolete and unavailable for purchase.
   •  The product is new and has a future order date. These products will be available for order on the date shown.
   •  If you are creating a Priority Access shopping cart, the product is not available through that program.

Delta Faucet Company has scheduled this item for obsolescence. While there is still product available, Delta Faucet Company will not be purchasing or manufacturing more of this product. You may order this item as long as the quantity requested does not exceed the inventory available. You will be advised of any issues during the checkout process.

Some State governments have enforced new, stricter lead legislation specific only to their state for plumbing products, including faucets. To comply with these regulations Delta Faucet Company cannot ship non-compliant product to these states. By setting up the system to prevent you from ordering non-compliant product, you have the opportunity to adjust the order without delaying shipping.

The Delta Faucet Access Point™ website shows List Price throughout the site until you start the checkout process. This allows you the option to sit with your customer while you build the order without revealing your pricing to them. When you click ‘Checkout’ on the Current Cart page, your pricing will be automatically calculated and displayed on the Price and Shipping Options page.

Click Order Status in the links provided in the upper right hand area of your screen. Then use the available search criterion to find your order. Please note the following:
   •  Orders may be viewed for 180 days after shipment of the last line item.
   •  Order Histories can be sorted by clicking on the column heading or the sort icon
   •  Additional Orders can be viewed by clicking on the links below the Order History table: [Prev] 1, 2, 3 [Next]
   •  Order Status information can only be retrieved for one Ship To Account at a time. If you need to view orders for another Ship To Account, use the Change Account button located on the Order Status Search page.

Items can be added to your order in groups of ten. If you wish to add more than ten items, enter the first ten and click ‘Add to Cart’. Those ten items will be validated and added to your cart. The screen will be cleared so that you may enter up to another ten items.

On the Current Cart page, click ‘x Remove’ or update the quantity to ‘0’.

On the Current Cart page, click ‘Empty Cart’.

Order Numbers are not generated until you click ‘Order’ on the Order Summary page. The Order Confirmation page will have a ‘Delta Reference Number’ specified in the upper left hand portion of the page. This is your Order Number.

 •  Pending –This order has been flagged for review by Delta Faucet Company Customer Service. Orders are typically released within one business day. You will be contacted if there is any issue.
   •  Open– This order is waiting for product allocation.
   •  Processing –This order has been sent to the warehouse for shipping.
   •  Partial – One or more lines on this order have shipped.
   •  Shipped – All lines on the order have shipped.
   •  Cancelled – All lines on the order have been cancelled.

   •  Pending – This line item has been flagged for review by Delta Faucet Company Customer Service. Orders are typically released within one business day. You will be contacted if there is any issue.
   •  Open – This line item is waiting for product allocation.
   •  Processing – This line item has been sent to the warehouse for shipping.
   •  Shipped – This line item has shipped. Click the Line # to view more information such as the Carrier and Tracking Number.
   •  Cancelled – This line item has been cancelled from the order.

Due Date is the greater of one of several things:
   •  The Future Request Date you entered
   •  Order Date + Standard Lead Time
   •  Date the item will be available for shipment if the product is new
   •  Estimated Ship Date for Priority Access orders

Because Delta Faucet Company is a build to order company, our planning system looks at all current data once a day and calculates the best estimate of when your item will be available to ship. If you just entered your order today, this value equates to the Due Date. Check your order again tomorrow after 6:00 AM Eastern Time for updated information.

For Priority Access, orders received prior to 2:00 PM Eastern time on a business day, the Estimated Ship Date will be the current date. For Priority Access orders received after 2:00 PM Eastern time or on a non-business day, the Estimated Ship Date will be the next business day. Note, that in order for Delta Faucet Company to meet this obligation, your customer account must be in good standing.

Actual Ship Date is the date the product left Delta Faucet Company on a shipment to your location. The Shipping Option you selected is applicable at this point. For example, if you selected Second Day Service, expect your package to arrive on the 2nd business day after the Actual Ship Date.
 

Click Order Status at the top of any page. Then use the available search criterion to find your order. Click the ‘PO Number’ to drill down to the detailed information about the order. Click the ‘Line #’ to view the Carrier and Tracking Number for item listed on the order line.

Delta Faucet Company will gladly send you e-mail Order Acknowledgments. In order to take advantage of this service, please contact your agency and ask them to set you up. It takes just a few minutes of your time. Once you are configured, you will begin receiving acknowledgments for your orders. Click Contact Us in the lower right hand area of your screen to view the contact information for your agency.

Delta Faucet Company will gladly send you e-mail Shipment Notices. In order to take advantage of this service, please contact your agency and ask them to set you up. It takes just a few minutes of your time and once you are configured, you will begin receiving shipment notices for your orders. Click Contact Us in the lower right hand area of your screen to view the contact information for your agency.