Return Policy


 


Wholesale Return Policy for Non-Defective Faucets Effective January 1, 2017

Guidelines for Delta®, Peerless®, and Delta Commercial Products

 

  1. Each wholesale customer’s individual ship-to locations (each, a Location) may return non-defective products totaling up to 1% of each Location’s total previous calendar year’s Wholesale Net Purchases of Delta, Peerless and Delta Commercial Products. Wholesale Net Purchases are defined as those purchases stated on the year-end WIP statement provided to the customer. The breakout of purchases by Location will be provided to the customer periodically via the Non-Defective Policy Report.
    Returns must be made between January 1 and October 31 of the current year. The product must hit our dock by November 15 of the current year.

    The restocking fee will be waived for any and all returns up to the 1% cap but the customer is responsible for all freight costs. 
 
  1. Returns of non-defective products that should be applied against the 1% cap need to be specified on the Returned Good Authorization (RGA) form. (Please check the applicable box.) After a Location has reached its 1% cap, all additional non-defective returns will be assessed a 25% restocking fee.
    Customers may choose to be charged a 25% restocking fee and not have the amount of the return go against their 1% cap by checking the box labeled 25% Restock. The RGA must be signed by an Agency Representative and the Customer.  See attached RGA form.
     
  2. An additional charge of 25% will be assessed for products returned without prior written authorization.
 
  1. The local agency representative must inspect all returns prior to shipment back to Delta Faucet Company. After inspection, an RGA form will be provided to the customer and the approved RGA paperwork with an Agency Representative’s signature must be included with the returned product.
 
  1. Products must be in resalable condition.
    1. Discontinued and/or obsolete product not in the current price list, or product announced for obsolescence via the Phase-in/Phase-out announcement, cannot be returned.
    2. Product with a manufacturing date code more than 18 months prior to the date of the proposed return cannot be returned.
    3. Delta Faucet will not accept any non-defective returns where the customer has altered external or internal packaging.
    4. Product packaging must be factory-sealed.
    5. Tract Pack faucets, handles, repair parts and accessories can be returned as part of this policy as long as the product is in full-case quantities and its original packaging.
    6. Display products cannot be returned under any circumstances.
 
  1. Credit will be given based on the pricing as of the date of manufacture, net of volume discounts.
 
  1. All returns must be shipped freight prepaid; no credit will be given for freight charges.
 
  1. Non-Delta Faucet Company products will not be returned to the sender and will be destroyed upon receipt.  No credit will be issued for non-Delta Faucet products.
 
  1. This policy shall remain in effect until revised or revoked.
 

 

Return Policy for Non-Defective Faucets Effective January 1, 2017

Guidelines for Brizo® Products
 
  1. Each Brizo wholesale customer’s individual ship-to location (each, a Location) may return non-defective product up to 2% of the Location’s total previous calendar year’s Wholesale Net Purchases of Brizo products. Wholesale Net Purchases are defined as those purchases stated on the year-end WIP statement provided to the customer. The breakout of purchases by Location will be provided to the customer periodically via the Non-Defective PolicyReport.
    Returns must be made between January 1 and October 31 of the current year. The product must hit our dock by November 15 of the current year.

    The restocking fee will be waived for any and all returns up to the 2% cap but the customer is responsible for all freight costs.
     
  1. Returns of non-defective products that should be applied against the 2% cap need to be specified on the Returned Good Authorization (RGA) form. (Please check the applicable box.) After a Location has reached its 2% cap, all additional non-defective returns will be assessed a 25% restockingfee.
    Customers may choose to be charged a 25% restocking fee and not have the amount of the return go against their 2% cap by checking the box labeled 25% Restock. The RGA must be signed by an Agency Representative and the Customer.  See attached RGA form.
     
  1. An additional charge of 25% will be assessed for products returned without prior writtenauthorization.
     
  1. The local agency representative must inspect all returns prior to their shipment back to Brizo. After inspection, a RGA form must be provided to the customer and the approved RGA paperwork with an Agency Representative’s signature must be included with the returnedproduct.
     
  1. Products must be in resalable condition.
    1. Discontinued and/or obsolete product not in the current price list, or product announced for obsolescence via the Phase-in/Phase-out announcement cannot bereturned.
    2. Product with a manufacturing date code more than 18 months prior to the date of the proposed return cannot bereturned.
    3. We will not accept any non-defective returns where the customer has altered external or internal packaging.
    4. Product packaging must befactory-sealed.
    5. Handles, repair parts and accessories can be returned as part of this policy as long as the product is in full-case quantities and its originalpackaging.
    6. Display products cannot be returned under anycircumstances.
  1. Credit will be given based on the pricing as of the date of manufacture, net of volumediscounts.
     
  1. All returns must be shipped freight prepaid; no credit will be given for freightcharges.
     
  1. Non-Brizo products will not be returned to the sender and will be destroyed upon receipt. No credit will be issued for non-Brizoproducts.
     
  1. This policy shall remain in effect until revised or revoked.

If we find that an Agency is not following the above policy, 25% of the credit amount for the non-eligible items that were returned will be deducted from that Agency’s commission. (The 25% that will be deducted from commission will be based on the total additional credit issued to the customer for items listed on the RGA that exceed 18 months manufacturing date and/or are obsolete.)
 
The ONLY exception to the above policy on non-defective returned product is if Brizo (Inside Sales, Sales Reps, CRC or Shipping) makes errors on an order, in which case those items will not be applied to the 2% cap and will not be assessed a 25% restocking fee. (Please choose the correct Reason for Return on the RGA’s drop down box. See #7 on the instruction sheet for clarification.)